It’s important to weigh your options when considering an increased investment in your business. That can be especially true when you want to improve your organization’s phone network. Here are the top four reasons you should consider using business cloud phones to power your communications.
1. Prepare for Growth
One of the biggest benefits of shifting your phone network to a voice over internet protocol (VoIP) cloud-based system is the unlimited growth potential. As your business succeeds, you will likely need to be able to handle more incoming calls. However, installing a maze of new landlines isn’t always practical or feasible. With the cloud, most of your phone network would be online. This would make it easy to scale up your network as you need to.
2. Adapt to Your Needs
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Just as a cloud phone system can grow to help you handle an increase in call volume, it can also adapt features to your individual needs. Consider a situation where your small business would need an influx of new call center staff. A cloud system can ensure calls route appropriately and with minimal interruption in service for the customer.
3. Improve Customer Service
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The better prepared you are for growth and changing needs, the better equipped your staff will be to provide stellar customer service. Falling short of customer expectations can mean missing calls or calls getting dropped on your legacy system. That can have a major impact on your business. More than 95% of people factor their customer service experience into their decision to keep buying from a business.
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4. Answer Calls Anywhere
Recent events made it clear how important it is for your business to have a flexible phone network. At one point in 2020, more than 70% of U.S. employees who were capable of working from home were doing so. Many of those people expect to continue working from home at least part of the time in the future. A cloud phone system is critical for being able to route calls to your remote employees. When your staff can answer calls from anywhere around the clock, you can provide a better customer experience.
It’s more important than ever for businesses to be able to meet customer expectations. Even one mistake can lead to a wave of public negative feedback. So when you’re considering upgrading your phone system, be sure you chose something that can grow with you, adapt to your needs, improve your customer service, and provide flexibility.
